VIVISOrder Cancellation Policy
A customer may only cancel their order prior to their order being fulfilled. Customers may cancel their order for any reason prior to their order being fulfilled. To cancel an order prior to fulfillment, please send our customer support team an email at info [at] vivis.com
Returns & Refunds
By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp oil. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide.
If you purchased from www.vivis.com and something is wrong with your purchase, you may be entitled to a refund as long as we are notified within 10 days. Refunds are not guaranteed, and no returns/exchanges will be granted if you have not contacted us within 10 days of your purchase.
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.
To initiate a return, please send our customer support team an email at info [at] vivis.com with the subject “Return Request” and we’ll send you an address to send the products back to.
Order Cancellation Policy
A customer may only cancel their order prior to their order being fulfilled. Customers may cancel their order for any reason prior to their order being fulfilled. To cancel an order prior to fulfillment, please send our customer support team an email at info [at] vivis.com
Damage Due to Freight or Shipping
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.